Privacy Policy

This page explains the personal data we collect, how we process it, and for what purposes. References to izidocs products include izidocs software, servers, and websites.

1. Controller

Izidocs Limited (primary responsible party)
5 Kimonos Street, Egkomi
CY-2406 Nicosia

2. Contact information for privacy matters

Data Protection Officer
Mail: Izidocs Limited, 5 Kimonos Street, Egkomi, CY-2406 Nicosia, Cyprus

3. Purpose of processing personal data

  1. Development and delivery of products and services
  2. Fulfilment of promises and contractual obligations
  3. Communication with potential clients
  4. Communication with and provision of services to clients
  5. Protection of customers data
  6. Detection and prevention of fraud
  7. Validation of software licenses
  8. Electronic marketing and advertising

4. Data we process

  1. Contact information, such as email address, phone number, address
  2. Company information such as company name, business ID, tax ID, contact persons and their information
  3. Other personal data provided by you, or gathered with your consent
  4. Customer relationship information such as billing and payment information, product order and cancellation information, contact information, account access information used for authentication and account access, correspondence, records of calls, meetings, other contacts, cookies, etc.
  5. Error reports, and software and services performance data. This helps us diagnose problems, provide solutions, and improve our software and services.
  6. Audit logs for compliance purposes. This enables the solutions’ administrators to produce reports on who viewed or performed actions on any item (e.g., document, workflow, contact), when, and from which IP address and device. We do not have access to his data or reports, unless we are acting as administrators to the specific software installation.

5. Cookies

We use “cookie” technology to collect website usage data. We use session cookies and persistent cookies to manage your software sessions and keep your software preferences.

6. Google Analytics

We use Google Analytics for website usage tracking. Google Analytics collects and stores data on how you use our website, including time of visit, pages visited and for how long, and the IP address and information of the device used.

7. Data protection and disclosure

Personal data is only accessed by those of our employees who need to access it to do their work. Access is obtained using a personal username and password. The data is stored in databases that are protected by firewalls, passwords, and other technical measures.

We do not disclose your personal data to any external parties.

8. Data storage location and duration

We store personal data in the EU.

Personal data is retained only for the period necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is necessitated by law or our need to protect our legal rights. After that the personal data is deleted.

9. Data subject rights

You have the right view your personal data, and the right to request correction or deletion of inaccurate, unnecessary, and unlawful data. If data processing is based on consent, you have the right to modify or withdraw it, without affecting the lawfulness of processing before these changes.

You have the right to object or to demand restriction of the processing of your data and to lodge a complaint with the supervisory authority.

10. Contact us

All communications and requests regarding this Privacy Policy should be send in writing to the address shown in section 2 above.